Terms & Conditions

Terms of Service

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Peter James Leather Goods’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Peter James Leather Goods’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is D5−2366 Wyecroft Road Oakville, Ontario Canada L6L-6M1. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

All pricing on www.peterjames.ca is in USD. (United States Currency)
All orders are shipped with full insurance and tracking, a signature is required upon delivery for all orders placed online from www.peterjames.ca. Once an order has been shipped from Peter James Leather Co. we will not be held responsible for undelivered or lost packages. In the rare case of a package not being delivered, Peter James Leather Co. will assist you in submitting a "Lost Package Claim" (service ticket) with the carrier. If the issue is not resolved within 45 business days, we will reship your order. No refunds will be issued. All sales are final, please refer to our Exchanges & Returns page for more information.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Ontario, Canada

Refund Policy:

Order Cancelations:

Orders can only be cancelled if they have not already been processed for shipping. A cancelation request must be submitted to a Client Service Advisor over the phone, by calling 1 (888)342-6656. Order Cancelations via. Email will not be accepted. All canceled orders will be subject to a $25.00 restocking fee.

Order Returns:
All sales are final. We do not accept returns or offer refunds on any items sold from www.peterjames.ca.

Order Exchanges:
We know the quality and durability of our product is top notch, as such we accept exchanges on defective items only. Exchanges must be requested within 5 days of receiving the item. We will only replace a defective product with the same item.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. To inquire about an exchange please email: info@peterjames.ca, describing your issue in detail. Pictures of the defects are required so we can determine if you are eligible for a replacement.

Once we have approved your return, we will provide you with the return instructions. Note: Depending on your location and product availability, delivery times for exchanged products will vary.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, at which point we will process your exchange.

Should you require any additional information or assistance, please do not hesitate to contact our Client Services Team. One of our dedicated advisors will be happy to assist you. info@peterjames.ca

Privacy Policy

Peter James Leather Goods has developed this privacy policy to let you know how we collect and use the personal information you provide to us while visiting our web site (the "Site"). By visiting the Site, you accept the practices described in this Privacy Policy. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, credit card information or other details to help you with your experience.

When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.

How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .

Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links
We do not include or offer third party products or services on our website.

Does our site allow third party behavioral tracking?
We do not allow third party behavioral tracking

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.


In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email
• Within 7 business days
We will notify the users via in site notification
• Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

peterjames.ca

D5-2366 WYECROFT ROAD
Oakville, Ontario L6L 6M1 Canada
info@peterjames.ca